Contact information
Contact Us
Got a question about an order, a return, or a watch you're considering? We'd like to hear from you.
This reaches a real person. We reply within 24 hours, Monday to Friday. Messages sent over the weekend are answered on Monday.
What to include
To help us sort things out on the first reply rather than the third, please include:
- Your order number (it starts with #, and it's in your confirmation email)
- The email address you used at checkout
- A photo, if something arrived damaged or isn't what you expected
If you can't find your order number, don't worry — just send us the name and address on the order and we'll find it.
Common questions we can answer straight away
- Where is my order? — Send your order number and we'll check the tracking for you.
- I need to change my address. — Email us within 2 hours of ordering and we can almost always catch it before dispatch.
- I want to return this. — Just say so. You have 14 days from delivery, no reason needed, and we'll send you the return address. See our Refund Policy.
- Something's wrong with my watch. — Send a photo. If it's faulty, we cover the return postage and you choose a replacement or a refund.
- My payment was declined. — See our Payment Methods page, or email us and we'll help.
Complaints
If something has gone wrong, tell us — we'd much rather fix it than have you stay unhappy. Email support@coventrywatch.com and we aim to resolve every complaint within 5 working days.
Press and partnerships
Use the same address and we'll point you to the right person.