Shipping policy
Shipping Policy
Where we ship
We currently ship to addresses in the United Kingdom.
How long it takes
Your order will arrive within 7–14 business days from the moment you place it. That breaks down as:
- Processing: 1–2 business days — we check and pack your watch
- Transit: 5–12 business days
Business days are Monday to Friday and exclude UK public holidays.
Orders placed after 2pm are processed the next business day. Orders placed on a weekend are processed on the following Monday.
Shipping cost
Our watches are offered free of charge. The only amount you pay is the shipping contribution, which is shown clearly at checkout before you pay. There are no additional charges added afterwards.
All prices are in pounds sterling (GBP) and include any applicable taxes.
Tracking
You will receive a tracking number by email as soon as your parcel is dispatched. Please allow up to 48 hours for tracking to begin updating — this is normal and does not mean anything is wrong.
If your tracking has not updated in 7 days, email us and we will chase it for you.
If your order is late
If your order has not arrived within 14 business days, contact support@coventrywatch.com and we will investigate immediately.
If we cannot deliver within a reasonable further period, you are entitled to cancel and receive a full refund. This is your right under the Consumer Contracts Regulations 2013.
Lost or damaged parcels
Every parcel is insured. If your parcel is lost in transit or arrives damaged, we will send a replacement or issue a full refund — your choice. We do not ask you to claim from the courier yourself; the contract is with us, and we handle it.
For damaged parcels, a photo helps us resolve it faster, but is not mandatory.
Incorrect addresses
Please double-check your delivery address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. A second shipping contribution may apply in this case.
If you spot a mistake in your address, email us within 2 hours of ordering and we will almost always be able to correct it before dispatch.
Multiple items
If you order more than one item, they may arrive in separate parcels on different days. You will not be charged more than once for shipping.
Questions
Email support@coventrywatch.com. A real person replies within 24 hours, Monday to Friday.