Refund policy
Coventry Watch is operated by EXA DIGITAL LLC, 412 W 7th St STE 1126, Clovis, NM 88101, United States. Support email: support@coventrywatch.com.
Last updated: October 26, 2026
Overview
This Return and Refund Policy explains how you can request a refund for an order placed on coventrywatch.com. Charges for orders appear on your card or bank statement as COVENTRY WATCH.
No physical return required
We do not require you to send any product back. We do not accept physical returns. If your refund request is approved, you may keep or dispose of the item at your discretion, and the refund is processed without any return shipment.
Time limit to request a refund
You must contact us at support@coventrywatch.com within 30 days from the date of delivery of your order. For an order that was not delivered, the 30 day period starts on the last day of the maximum delivery timeframe described below.
Conditions for approval
A refund is approved in any of the following cases, provided the request is made within the time limit above:
- The product arrived damaged.
- You received the wrong item.
- The order was not delivered within the maximum timeframe of 14 business days from the date of the order (up to 2 business days of processing plus up to 12 business days of delivery after dispatch).
- You are not satisfied with the product and report it within the time limit, including a photo of the product you received.
How to request a refund
Send an email to support@coventrywatch.com with:
- your order number;
- the name and email address used for the order;
- a short description of the issue;
- a photo of the product, required for claims of damage, wrong item or dissatisfaction.
We review each request and reply to you by email with our decision.
How and when you are refunded
Approved refunds are issued to the original payment method used for the order. We initiate the refund promptly after approval. The time it takes for the credit to appear on your statement is set by your card issuer, bank or payment provider. If you have not seen the credit after that period, please contact your card issuer first and then write to us.
Items not eligible for a refund
The following items are not eligible for a refund, except where the item arrived damaged or was not the item ordered:
- personalized or custom made products;
- gift cards;
- personal hygiene items whose protective seal has been broken.
Customers in the United Kingdom
If you are a consumer in the United Kingdom, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days from the day after you receive the goods, without giving any reason. To cancel, send a clear statement of your decision to support@coventrywatch.com. You do not need to return the goods. We will refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after we are informed of your decision, using the same payment method you used for the order. This right does not apply to personalized products or to sealed hygiene items unsealed after delivery.
Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 where goods are faulty, not as described or not fit for purpose.
Contact
Coventry Watch, operated by EXA DIGITAL LLC
412 W 7th St STE 1126, Clovis, NM 88101, United States
support@coventrywatch.com