Refund policy

This Privacy Policy explains how Coventry Watch ("we", "us", "our") collects, uses, and protects your personal information, in accordance with the UK GDPR and the Data Protection Act 2018.

Data Controller: [EXA DIGITAL LLC, trading as Coventry Watch — confirm your legal entity]
Contact: support@coventry.com

1. Information We Collect

We collect your name, billing and shipping address, email, and phone number when you order; payment details (processed securely by our provider — we do not store full card numbers); account and order history if you create an account; and technical data such as your IP address, device, and browsing activity via cookies.

2. How We Use Your Information

We use your data to process and deliver orders, provide customer support, send marketing where you have consented, improve our services, and prevent fraud. We do this to fulfil our contract with you, for our legitimate business interests, with your consent, and to meet our legal obligations.

3. Cookies

We use cookies to make our site work, remember your preferences, analyse traffic, and personalise advertising. You can manage or disable cookies via your browser or our cookie banner, though some features may not work as a result.

4. Who We Share It With

We share data only with trusted partners who help us operate: our platform (Shopify), payment processors, shipping and fulfilment partners, and analytics and advertising providers such as Google and Meta. We never sell your personal data.

5. Data Retention & International Transfers

We keep your data only as long as needed to fulfil orders and meet legal, accounting, and reporting requirements. Where providers process your data outside the UK, we ensure appropriate safeguards are in place under UK data protection law.

6. Your Rights

Under UK GDPR you can access, correct, delete, restrict, or object to the processing of your data, request portability, and withdraw consent at any time — just email support@coventry.com. You may also complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

7. Contact Us

Questions about this policy or your data? Contact us at support@coventry.com. We may update this policy from time to time; changes will be posted here.

Last updated: 2 July 2026